Members Club Terms & Conditions

Welcome to our Members’ Club. This contract is between You and Taylor Vets.

Your plan is administered by Access PaySuite for and on behalf of us. This includes passing the fees on to us on a monthly basis.

The following points make up the terms and conditions of the Contract between You and us. These are very important and we recommend that You read through them carefully.

Fees payable by the Pet Owner

1.1 The Pet Owner will pay the Practice a Monthly Fee on the 15th of each month as stated for the services listed in 2. below.

1.2 Payments will be taken by Direct Debit, through Access PaySuite, who administer the direct debit facility on behalf of the Practice.

1.3 The first payment may be taken up to 2 months after the date of this Agreement due to bank processing time.

Services provided by the Practice

2.1 In consideration of the fees outlined in 1.1 above, the Practice agrees to provide the services described in 2.2 below either through the Vet or by a suitably qualified partner, member of staff, deputy or locum.

2.2 The services to be provided are:

• A year’s routine parasite control
• All routine vaccinations (including primary, boosters and restarts)
• 6 monthly “healthy pet” check up with a nurse to review preventative health issues (weight, teeth, blood pressure etc.) This does not cover specific health problems
• Annual blood screen and annual urine test
• Microchip
• 15% off all other treatments and purchases within the practice
• Prescription writing (excludes review medication consultations)
• Insurance claim processing and direct claims
• Claw clipping, anal gland emptying and tick removal with a nurse

2.3 For the purposes of clause 2.2, 12 months will run from the Date of Commencement and each anniversary of that date.

2.4 The fees paid under this Agreement do not cover costs associated with treatment which has been specifically agreed to be excluded between you and your Vet, which would be charged separately.

Responsibilities of the Pet Owner

3.1 You must pay the Monthly Fee. If the Direct Debit cannot be taken, then all benefits under the Plan will cease from the date it was due to be taken.

3.2 You are responsible for ensuring that you make appointments with the Practice. There will be no refunds for any “unused” services, nor can they be carried forward from one year to another.

3.3 You must keep appointments made with your Vet or pay the appropriate missed appointment fee.

3.4 Failed Direct Debit payments cause a significant increase in administration costs for the practice. We therefore reserve the right to charge an administration fee of £10 for each failed payment. This administration charge will be added to your account.

3.5 After a failed Direct Debit payment, Access PaySuite will represent the payment request to your bank after 3-5 working days. If the second payment request also fails, a second administration charge may be added to your account. A third and final payment request will be made to your bank after a further 3-5 working days. If this payment request is unsuccessful your membership will be canceled automatically, and your pet will no longer receive the associated benefits and discounts.

3.6 If your membership is canceled automatically because of failed direct debits, your account will be reviewed and you will be charged the full price of any products and services received during the course of your membership, minus any membership fees received to date.

Administration

4.1 Administration of this scheme is undertaken by Yard Vets Limited T/A Taylor Vets and Access PaySuite. By signing this agreement you consent to these companies using the data you provide in order to complete such administration, but your personal details will not be used by them for any other reason.

4.2 Access PaySuite is not a party to this Agreement and as such have no liability to the Pet Owner (whether in respect of negligence, breach of contract, defective or unsatisfactory treatment or otherwise) but they may rely on the provisions of this Agreement despite the terms of the Contracts (Rights of Third Parties) Act 1999.

Complaints

5.1 Any complaints should be made in writing to the Practice. Such complaints will be treated fairly and promptly.

Variation

6.1 The terms and conditions of your Contract may be varied by us or by Access PaySuite on our behalf. You will be given at least one month’s written notice of any changes. Details of the variation (the Notice) will be sent to the Plan Fee payer’s last known postal address or email. If you don’t want to accept the changes you have the right to cancel – in line with these Terms and Conditions.

6.2 You will be deemed to have accepted the variations to the terms if you have not canceled your Plan membership within one month of receiving written notice of those changes.

6.3 Any Notice will be deemed to be valid if sent to your last known address by ordinary post, or your last known email address via email.

Termination of this Agreement

7.1 Either the Practice or Pet Owner can terminate this Agreement at any time for any reason.

7.2 If Direct Debits cannot be taken from the Pet Owner, then the Pet Owner will be deemed to have terminated this Agreement.

7.3 On termination of this Agreement:

• All Services will cease immediately
• If less than 12 months have passed since the commencement of this Agreement, and termination is by you rather than the Practice (excepting the provision in 3.6), then you will be charged the full price of any products and services received during the course of your membership, minus any membership fees received to date.
• There will be no refund for any “unused” Services.

7.4 If a Pet Owner wishes to rejoin the Plan then this is at the discretion of the Practice and may incur a charge which would be advised prior to rejoining.

Change of Vet

8.1 If the Pet Owner moved to a different practice, then this Agreement will terminate. This Agreement is not transferable.

8.2 This agreement only applies to goods and services supplied by Taylor Vets and will not apply to services provided by other veterinary practices, e.g. referrals, emergency treatment etc.

Governing Law & Jurisdiction

9.1 This Agreement is governed by and constructed in accordance with English Law and the parties hereby irrevocably submit to the exclusive jurisdiction of the English Courts.