Taylor Vets Privacy Notice

Last updated: 19 October 2026.

This privacy notice tells you how Taylor Vets will collect and process your personal data if you register as a client, purchase our services and products, use our website, and use your online account.

Our contact details

Addresses & Phone Numbers:
Brackley Practice
Yard Vets LTD t/a Taylor Vets, 30 Market Place, Brackley, NN13 7DP
Phone: 01280 733800

Middleton Cheney Practice
TMJ Middleton Cheney LTD t/a Taylor Vets, Units 1 and 2, Burgess Farm, Middleton Cheney, Banbury, OX17 2NE
Phone: 01295 233555

Towcester Practice
Castle and Niall Veterinary Services Limited t/a Taylor Vets, The Bell Plantation, Watling Street, Towcester, NN12 6GX
Phone: 01327 354477

Email: admin@taylor.vet

About Us

Taylor Vets are independent veterinary practices in Brackley, Middleton Cheney and Towcester. We protect the health and well-being of your pets, offering a range of services that include diagnosing and treating sick and injured animals, advising owners on appropriate pet care, and providing a range of care-related products for purchase.

Who to contact regarding your personal data?

We take your privacy seriously. Our Data Protection Manager John Taylor looks after data protection and would be happy to answer any of your questions about this privacy notice and how Taylor Vets uses your data. John can be contacted directly at john@taylor.vet or on 01280 733800.

The personal data we collect and process

There are five main ways we process the personal data you provide. We endeavour to keep this information accurate and up to date, and not keep it longer than is necessary.

To provide our service effectively and ensure the best possible care for your pet, we need to collect and process the following personal data when we register you as a client.

This personal data will be used for the following services and purposes:

• To administer your account and provide the products and services you have requested from us. For example, invoicing, calling to change an appointment and to keep a record for legal and accounting purposes.

• To inform you by email of service information about the practice. For example, notification of seasonal opening times or changes to out-of-hours availability.
• If you have pet insurance and you wish to make a claim, we will pass on your pet’s clinical history with your name and address to your insurance company to allow them to process your claim.

• If we take a blood sample from your pet, we send the sample to our supplier and provide your surname and address for identification purposes only.

• If you decide to purchase our healthcare plan and pay by direct debit, you will also need to provide bank account details to set up and confirm your direct debit. We do not retain this information once your direct debit is confirmed.

 
2. To send you marketing communications as a client of this clinic.

We send all our clients the following marketing communications:

• Reminders for your pet’s; appointments and procedures; health assessment and vaccinations; six monthly health checks; dental checks and blood testing appointments
• Reminders for purchasing and administration of preventative healthcare treatments.
• News information on animal welfare, like top tips for exercise and health checks you can do yourself.
• Promotions and the latest related product offers.

Clients find these communications useful in administering care to their pets and to keep up to date with what is going on at the clinic. They are only sent to existing clients who can opt-out at any time.

The personal data that we process for these communications is first name, email address and mobile phone number.

We would like our clients to enjoy these communications, so it is important to note that you can opt-out at any time by:

1. Replying to our email with Unsubscribe/Opt-Out in the subject heading
2. Calling our team at the clinic on 01280 733800.
3. Dropping into the surgery and speaking to a member of our team.
   

There will be occasions where we will need to ask for your consent to share your personal data with a 3rd party:

• If you would like your pet to be referred to a specialist veterinary surgeon, we will provide them with your pet’s clinical history with your name and address to enable them to confirm your referral appointment.
• Should you wish to move to an alternative veterinary surgery, we will provide your pet’s clinical history with your name and address to your new vets before closing your account.
• Should you wish to microchip your pet, we register your name, address and contact number with the microchip provider.

Taylor Vets will not pass on your personal data to any third parties without your consent unless the law requires us to do so. We do not provide any personal data to the suppliers of the medicines we administer or the pet care products we sell.

3. Links to other websites 

Our site contains links to and from the websites of our third-party service providers and if you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. We recommend that you check these policies before submitting any personal information to these websites.

4. When you use our website www.taylor.vet

When someone visits www.taylor.vet we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things like the number of visitors to the various parts of the website. This information is processed in a way which does not identify anyone.

We use cookies, which are small text files that are placed on your computer when you visit. We do this to make our website work more efficiently and to promote our news, products and services on social media.

Taylor Vets uses a third-party service to help maintain the security and performance of our website. To deliver this service it processes the IP addresses (a number assigned to each of your devices connected to the internet by your broadband provider) of visitors to the Taylor Vets website.

We provide contact forms on our website and collect users’ personal information to help them complete certain tasks. Each form details the information required and an explanation of what the form is for. For general enquiries, once an enquiry has been dealt with, the data is deleted in line with Taylor Vets procedures.

5. Your online account

You can set up an online account at taylor.vet/my-account. It shows what’s due for your pets, your appointments and your health plan. You can also book and send us updates there.

What it shows you. Your online account shows information that’s already on your records with us. That means your name, address, email address and mobile number. It also shows your pets’ names, species, breed, sex, date of birth, microchip number and weight, what’s due, your appointments and your health plan. It reads these from our practice records each time you look and doesn’t keep its own copy.

How you sign in. There are no passwords. We send a 6-digit code to the email address or mobile number on your records. When you first join, we check both: the invitation goes to one and the code to the other. If we only have one of them, we also ask for your postcode and a pet’s name. If your email address or mobile number is also on another client’s records, we can’t use it to sign you in. Use your other one, or call us.

What we keep, and for how long.

• Your account: when you set it up, when you last signed in, which of our client records it shows, and the version of this notice you accepted. We keep it while you use it. If you don’t sign in for 2 years, we’ll email you, then close and delete it a month later unless you sign in. We also close it if you stop being our client. If you ask us not to invite you, or your account closes because you didn’t use it or asked us to close it, we keep a note of your client number so we don’t invite you again.
• A log of each sign-in and what you do in your account, with your device’s internet (IP) address: 12 months. We keep it to protect your records and to look into any misuse.
• What you send us, such as travel answers, a change to your details, or telling us our records are wrong: 12 months. Each one goes to the team at your branch as a task in our task system, where it stays with their other work, and they update your records. Those updates then become part of your records (see “How long do we process your data for?”).
• Codes, sign-in links and the record that keeps you signed in: stored scrambled, so nobody can read them back. Codes are deleted after a day, and links and sign-ins 30 days after they expire.

We don’t store your email address or mobile number in your account. We look them up on your records each time you sign in, so a change you give us applies at once. Copies in our backups are deleted on a rolling cycle, all within 7 months.

Why we use your information. We run your online account to provide the veterinary services you’ve asked us for and to manage your account with us (our contract with you). We keep the sign-in log to keep your records secure, which is in our legitimate interests and yours.

Who else sees it. Twilio sends our texts and Amazon Web Services sends our emails, on our behalf. They see only your mobile number or email address and the message itself. Twilio keeps each text, with its words, for 13 months. Any sign-in code or link in a text stops working long before that. Both are US companies and may process this in the USA, under the safeguards UK law requires.

Messages about your account. We send invitations, codes and confirmations about your account by email and text. Texts come from the name TaylorVets and can’t be replied to. To contact us, call your branch. Codes and confirmations are service messages, so we send them even if you’ve opted out of marketing from us. Invitations are different: we don’t send them if your record is set not to receive marketing from us, and every invitation lets you tell us not to invite you again. You can also ask us not to invite you, or to close your account, at any time by calling your branch.

Cookies. Your online account uses three cookies, all needed to sign you in and keep you signed in. They’re sent only to taylor.vet/my-account, and scripts can’t read them. Because all three are strictly necessary, the account pages show no cookie banner. It uses no analytics or advertising cookies, and its pages don’t load Google Analytics.

Your rights. You have the same rights over this information as over the rest of your records (see “Your rights as a data subject”).

Disclosure of personal data to our service providers

We may pass on your personal data to service providers contracted to Taylor Vets in the course of dealing with you. They act as a data processor on our behalf and are obliged under contract to keep your details secure, and only use them to fulfil the services they provide on our behalf. When they no longer need your data to fulfil this service, they dispose of it in line with Taylor Vets procedures. These include Twilio and Amazon Web Services, which send our texts and emails, and the companies that host our website and servers.

How long do we process your data for?

Taylor Vets is required to retain information in accordance with the law, such as information needed for income tax and audit purposes.

In order to comply with our professional liability insurance, we keep and securely store past clients records for seven years. This includes full name, address, email address and telephone number, but excludes bank account details.

We will only process your personal data whilst you are a client. After one year and six months of inactivity we will email or call clients to prompt them to see if they wish to remain as a client. After two years we will write to or call clients again. If there has been no activity for two years and six months and no response to our enquiries, we will close the client’s account and archive the data.

Your online account: see section 5.

Your rights as a data subject

At any point while we are in possession of or processing your personal data, you the data subject, have the following rights:

• Right of access – you have the right to request a copy of the information that we hold about you.

You can do that by visiting www.taylor.vet or by calling 01280 733800. If we do hold information about you, we will:

• give you a description of it;
• tell you why we are holding it
• tell you who it could be disclosed to; and
• let you have a copy of the information in an intelligible form.

Please note that you will need to provide proof of identity – a current passport or driving licence.

• Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
• Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
• Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
• Right of portability – you have the right to have the data we hold about you transferred to another organisation.
• Right to object – you have the right to object to certain types of processing such as direct marketing.
• Right to object to automated processing, including profiling – you have the right not to be subject to decisions based solely on automated processing, including profiling, that have legal or similarly significant effects on you.
• Your online account – you can close it at any time by calling your branch.
• Right to judicial review: in the event that Taylor Vets refuses your request under rights of access, we will provide you with a reason as to why. You have the right to complain as outlined below.

Call Recording

All calls are recorded for training and monitoring purposes. Recordings will be stored electronically in an external secure environment and will automatically be deleted, in line with the Retention Policy, within 90 days. If you would like a copy of our Call Recording Policy please email the Data Protection Manager at admin@taylor.vet

Complaints

We take the processing of your personal data very seriously. If you have any concerns about our use of your personal information, you can make a complaint to us at Data Protection, Yard Vets Limited, Taylor Vets, 30 Market Place, Brackley, NN13 7DP or TMJ Middleton Cheney LTD, Units 1 and 2, Burgess Farm, Middleton Cheney, Banbury, OX17 2NE, or Castle and Niall Veterinary Services Limited, The Bell Plantation, Watling Street, Towcester, NN12 6GX

If you are still not happy with how your personal data is being processed by or how your complaint has been handled, you also have the right to lodge a complaint directly with the Information Commissioners Office at https://ico.org.uk/make-a-complaint/ or by calling 0303 123 1113.