TAYLOR VETS
Members Club Terms and Conditions – Foundation/ Signature
Members Club Terms and Conditions – Foundation/ Signature
Welcome to our Members’ Club. This contract is between You and Taylor Vets. Your plan is administered by Access PaySuite for and on behalf of us. This includes passing the fees on to us on a monthly basis.
The following points make up the terms and conditions of the Contract between You and us. These are very important and we recommend that you read through them carefully.
For the purposes of these Terms and Conditions, the following definitions apply:
Agreement: The contract between You (the Pet Owner) and Taylor Vets for membership of the Members’ Club.
Practice, We, Us, Our: Yard Vets Limited T/A Taylor Vets and TMJ Middleton Cheney Ltd T/A Taylor Vets.
Pet Owner, You, Your: The individual legally responsible for the Pet and the payment of the Monthly Fee.
Pet: The animal registered under this Agreement. Membership applies to one named Pet only and is not transferable.
Members’ Club: The preventative healthcare membership scheme operated by the Practice.
Foundation Plan: The plan tier providing the services listed in clause 2.2 of these Terms.
Signature Plan: The plan tier providing all Foundation Plan services plus the additional benefits described in clause 2.2a, subject to fair use and service limitations.
Monthly Fee: The fixed monthly amount payable by You under this Agreement, collected by Direct Debit.
Date of Commencement: The date on which Your membership begins.
Routine Vaccinations: The core vaccinations recommended by the Practice for the Pet’s species and age. This excludes non-core, lifestyle, travel, or regulatory vaccines (such as rabies) unless expressly stated. Vaccine type and brand are selected by the Practice.
Routine Parasite Control: Preventative treatment for common parasites in line with the Practice’s standard parasite control protocol at the time of treatment. This includes flea prevention and intestinal worming (roundworm and tapeworm). Lungworm, tick, heartworm, or other parasite cover is only included if expressly stated. Products are selected by the Practice.
Healthy Pet Check-Up: A routine examination of a Pet that is not showing signs of illness.
This includes a general physical examination and preventative care advice. It does not include diagnostic tests, treatment of medical conditions, or follow-up consultations.
Normal Surgery Hours: The standard consulting hours of the Practice branch at which the Pet is registered. Hours vary by branch and may change. Services provided outside these hours, including evenings, weekends, bank holidays, and emergencies, are not included unless expressly stated.
Consultation: A clinical assessment by a veterinary surgeon or nurse. A consultation does not include medications, procedures, diagnostic tests, or treatments, which are charged separately.
Unlimited Consultations: Consultations provided during Normal Surgery Hours under the Signature Plan, subject to fair and reasonable use as described in clause 2.5.
Discount: The stated percentage reduction applied to eligible goods and services supplied by the Practice. Discounts do not apply to services or items expressly excluded under these Terms.
Out-of-Hours Services: Any services provided outside Normal Surgery Hours, including emergency care.
Third-Party Administrator: Access PaySuite, which administers Direct Debit payments on behalf of the Practice. Access PaySuite is not a party to this Agreement.
1.1 The Pet Owner will pay the Practice a Monthly Fee on the 15th of each month as stated for the services listed in clause 2 below.
1.2 Payments will be taken by Direct Debit, through Access PaySuite, who administer the direct debit facility on behalf of the Practice.
1.3 Your first payment will be initiated upon registration and will be for the value of one month’s membership, calculated in accordance with your selected membership plan, pet type, and (where applicable) weight band. Subsequent payments will be debited on the next available 15th of the month, subject to your bank’s processing times.
2.1 In consideration of the fees outlined in 1.1 above, the Practice agrees to provide the services described in 2.2 below either through the Vet or by a suitably qualified partner, member of staff, deputy or locum.
2.2 The services to be provided are:
2.2a Plan Tiers
Members’ Club operates two tiers:
2.3 For the purposes of clause 2.2, 12 months will run from the Date of Commencement and each anniversary of that date.
2.4 The fees paid under this Agreement do not cover costs associated with treatment which has been specifically agreed to be excluded between you and your Vet, which would be charged separately.
2.5 Fair Use of Unlimited Consultations (Signature Plan only):
Unlimited consultations are intended for genuine health concerns and routine care. The Practice reserves the right to review usage patterns and may implement reasonable restrictions if:
What constitutes reasonable use will be determined at the Directors’ sole discretion. If restrictions are applied to Your account and You do not wish to continue under those restrictions, You may cancel Your membership without penalty by giving 30 days’ written notice. In such circumstances, no clawback of discounts received will apply.
Consultations do not include the cost of any treatments, medications, procedures, or diagnostic tests.
2.6 Service Limitations (Signature Plan only):
The Signature Plan does not include:
3. Responsibilities of the Pet Owner
3.1 You must pay the Monthly Fee. If the Direct Debit cannot be taken, then all benefits under the Plan will cease from the date it was due to be taken.
3.2 You are responsible for ensuring that you make appointments with the Practice. There will be no refunds for any “unused” services, nor can they be carried forward from one year to another.
3.3 You must keep appointments made with your Vet or pay the appropriate missed appointment fee, which will be the full cost of the consultation (excluding discount) if you had otherwise attended.
3.4 Failed Direct Debit payments cause a significant increase in administration costs for the practice. We therefore reserve the right to charge an administration fee of £10 for each failed payment. This administration charge will be added to your account.
3.5 After a failed Direct Debit payment, an invoice will be raised by the Taylor Vets team, and you will be contacted for payment. If payment is not received within 14 days of the invoice date, your membership may be cancelled and your pet will no longer receive the associated benefits and discounts.
3.6 If your membership is cancelled automatically because of failed direct debits, your account will be reviewed and you will be charged the value of any discounts received on products and services during the current 12-month membership period. This means you will be required to pay the difference between the full retail price and the discounted price you paid as a Plan member.
3.7 Appropriate Use
You agree to use the services appropriately and not to:
The Practice reserves the right to review your use of the Plan and may implement reasonable restrictions if you breach any of these requirements. What constitutes appropriate use and any restrictions applied will be determined at the Directors’ sole discretion. If restrictions are applied to your account and you do not wish to continue under those restrictions, You may cancel your membership without penalty by giving 30 days’ written notice. In such circumstances, no clawback of discounts received will apply.
4. Administration
4.1 Administration of this scheme is undertaken by Yard Vets Limited T/A Taylor Vets, TMJ Middleton Cheney LTD t/a Taylor Vets and Access PaySuite. By signing this agreement you consent to these companies using the data you provide in order to complete such administration, but your personal details will not be used by them for any other reason. Full details of how we process your data are set out in our Privacy Policy, available at https://taylor.vet/privacy-policy/
4.2 Access PaySuite is not a party to this Agreement and as such have no liability to the Pet Owner (whether in respect of negligence, breach of contract, defective or unsatisfactory treatment or otherwise) but they may rely on the provisions of this Agreement despite the terms of the Contracts (Rights of Third Parties) Act 1999.
5. Complaints
5.1 Any complaints should be made in writing to the Practice. Such complaints will be treated fairly and promptly.
6. Variation
6.1 The terms and conditions of your Contract may be varied by us or by Access PaySuite on our behalf. This includes the right to modify plan benefits, introduce usage limits, or adjust the fair use policy with one month’s written notice. You will be given at least one month’s written notice of any changes. Details of the variation (the Notice) will be sent to the Plan Fee payer’s last known postal address or email. If you don’t want to accept the changes you have the right to cancel – in line with these Terms and Conditions.
6.2 You will be deemed to have accepted the variations to the terms if you have not canceled your Plan membership within one month of receiving written notice of those changes.
6.3 Any Notice will be deemed to be valid if sent to your last known address by ordinary post, or your last known email address via email.
6.4 Price Changes: The Monthly Fee may be increased from time to time to reflect changes in our costs, including but not limited to the cost of vaccines, parasite control, your pet being on an incorrect weight banding, products, and staffing. We will give You at least 60 days’ written notice of any fee increase. If You do not wish to accept the new fee, You may cancel Your membership by giving 30 days’ written notice before the new fee takes effect. In such circumstances, no clawback of discounts received will apply, provided Your account is up to date at the time of cancellation.
6.5 Upgrading from the Foundation Plan to the Signature Plan or downgrading from Signature to Foundation will be treated as a new membership. A new 12-month period will start on the date the upgrade/ downgrade takes effect.
7. Termination of this Agreement
7.1 Termination Rights:
The Pet Owner may terminate this Agreement at any time with 30 days written notice. It is acceptable for the practice to provide written notice in person, post or email.
The Practice may terminate this Agreement:
7.2 If Direct Debits cannot be taken from the Pet Owner, then the Pet Owner will be deemed to have terminated this Agreement.
7.3 On termination of this Agreement:
7.4 If a Pet Owner wishes to rejoin the Plan then this is at the discretion of the Practice and may incur a charge which would be advised prior to rejoining.
7.5 Immediate Termination for Breach
Upon immediate termination for breach, the Practice reserves the right to charge the value of any discounts received on products and services during the current 12-month membership period. This means you will be required to pay the difference between the full retail price and the discounted price you paid as a Plan member.
7.6 Death of Pet: If Your Pet dies during the membership period, this Agreement will terminate immediately upon written notification to the Practice. No further Monthly Fees will be due from the date we receive notification. There will be no refund for any unused Services and no clawback of discounts received will apply. The Practice may request confirmation of Your Pet’s death, such as a certificate from another veterinary practice if the death did not occur under our care.
8. Change of Vet
8.1 If the Pet Owner moves to a different practice, then this Agreement will terminate. This Agreement is not transferable.
8.2 This Agreement only applies to goods and services supplied by Taylor Vets and will not apply to services provided by other veterinary practices, e.g., referrals, emergency treatment etc.
9. Governing Law & Jurisdiction
9.1 This Agreement is governed by and construed in accordance with English Law and the parties hereby irrevocably submit to the exclusive jurisdiction of the English Courts.
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