Video Consultations

However, there are certain situations where a video consultation is not suitable. For instance, emergencies or life-threatening conditions will require in-person care for the safety of the animal. Cases that necessitate a hands-on physical examination—such as abdominal palpation or listening to heart sounds—cannot be managed effectively through a remote consultation. Additionally, animals experiencing severe behavioral or pain issues, which may be challenging to handle over video, will need an in-person visit. Similarly, appointments specifically for antibiotics or parasiticide treatments will generally require an in-person assessment unless they are a recent follow-up. Repeat prescription appointments involving controlled drugs are also not eligible for remote consultations.